Full Sourcing Services

FULL SOURCING SERVICES

If you don't have time to come to Bali, you can place an order through our catalog containing thousands of products that are constantly being updated. You must register an account to get login access to view our products. After logging in you can start browsing our products, a search box is available in the upper right hand corner of every page. You can type in the key words for the product or the model number if known. Please click here for the complete guide.

We also specialize in custom orders for various products. If you don't find what you are looking for on our website, you can send us your own design specifications complete with size, finish, color, and the quantity.

Product Sourcing
As soon as we receive a price quote request from the buyer, our team immediately contacts all relevant suppliers and selects some of them that are most suitable for discussing products with all the requirements requested. During meetings with suppliers, our team will discuss production capabilities, production times, and the lowest prices that can be offered.

Price Quote
We forward the list of items requested by the buyer to the supplier for price calculation. It usually takes 2-3 days for suppliers to calculate the lowest possible price they can make, and then we choose the lowest price as a price quote reference. A detailed FOB price quote will be sent to the buyer the next day.

Ordering Process
After the buyer approves the price quote, we send a Proforma Invoice for buyer's review and confirmation. At this stage the buyer may adjust the number of orders if necessary. A 50% deposit of total invoice is required when the buyer confirms the order. Before mass production begins, we make some samples to be approved by the buyer. The approval process can be done by sending actual samples by courier to the buyer. The buyer bears the costs of the samples and courier. Or it can be done by sending photos of the samples in detail by email to the buyer. Mass production of ordered goods begins after obtaining approval and confirmation from the buyer.

Sample Arrangement
The buyer agrees to bear the samples and courier costs, if the buyer requests the actual samples to be sent for approval before starting the mass production of ordered goods.

Production Monitoring
At the time your orders begin to be produced at each supplier, our team will routinely monitoring each supplier, keeping track of the order's progress and making sure suppliers produce the items according to POs that have been received from us. We will keep you updated on the progress of your order.

Quality Control Inspections
We pay attention to product quality without tolerance to quality standards set by the buyer. Our quality control measures are the best and of a high standard as we carry out quality checks including raw materials used, middle production, workmanship quality, quality of finish, color, size and moisture content. Rejected items could mean a delay in shipping and this is why we keep our customers fully aware of the progress of their orders. To avoid this, our team conducts frequent QC inspections during production. It is also as the reason we plan the delivery of products ahead of the shipping dates to allow if there are items that need to be serviced or replaced.

For furniture, our experienced QC team looks for any possible defects in actual product construction, strength of joints, gaps in joints, proper use of nails and screws. They focus on wood quality, looking for knots, discoloration, repairs and weaknesses. After this is done, they consider the actual product finish and the overall presentation of the item. Finally, our team will check for function ability of each part such as draws, and any other moving parts.
Another important thing that also needs attention is the moisture content of items made from wood. Items with high humidity can be exposed to mold or break easily when exposed to extreme temperatures. The lower the wood moisture level, the better.

Payment
Once you have confirmed the order, we send you a Proforma to require a 50% deposit of the total invoice to start production. The remaining payments is payable upon completion of goods prior to shipping. We will send pictures of completed goods to give you peace of mind. The payment can be done by international bank transfer. Please review our Payment Terms for details.

Collection & Packing
We start collecting goods from all suppliers for packing after the remaining payment is received. The packing process takes up to two weeks, depending on the quantity of your order. We can also provide special packaging with additional accessories needed based on request.

Shipping
We offer you very competitive shipping rates as we have established strong business relationships with major freight forwarders or shipping lines. We can arrange all your shipping requirements from full container load (FCL) to less than container load (LCL). We provide all necessary shipping documents for export clearance and coordinates with shipping lines to arrange the shipment of your goods to your destination. After your shipment leaves Bali, we will coordinate with your customs broker to ensure the shipment runs smoothly without any problems. They will contact you when your goods arrive and provide details of import duties and taxes of imported goods. We can also appoint a reliable customs broker for you if you don't have one.
We will send to you by courier all original shipping documents required for customs clearance (Commercial invoice, COO, BL, Fumigation certificate, etc) within two weeks after the shipment leaves the port of Surabaya Indonesia and we continue monitoring the shipment until you receive the goods in your hands.
PLEASE NOTE: all shipments are made by sea unless otherwise requested, and you are obliged for shipping insurance of 2.5% of the value of declared goods.

Agency Fees
We understand that in addition to the quality of goods, the final price of each item is a very important factor in today's global business competition. In connection with this business fact, we offer the most competitive service fees percentage based on your total invoice of goods and packaging without hidden fees. Our fees are for order placement, production monitoring, progress reporting, quality control inspections, collection & packing, clearance documents and shipping.

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