Order Terms

ORDER TERMS

All visitors or buyers (refer to “you”, “buyer”, “customer” or “client”) who use this website (the “balisourcingagent.com”) or our services to purchase or order for products (the “item”, “merchandise” or “goods”), either for personal or for commercial purpose, are subject to these terms of purchase order (the “Order Terms”). These Order Terms are subject to change at any time at our discretion.

The Products
The buyer aware and agrees that most of the products are handmade, which may vary slightly from one part to another. Small differences can occur in patterns, decorations, shapes, and colors. That is the beauty and uniqueness of handmade products. For example, such as furniture or handicrafts made of natural wood and wood veneers, accordingly appearances may vary. Some woods, particularly teak and suar wood, can mellow in colors with age and exposure to sunlight. Handmade furniture and handicrafts where varying degrees of distressing may apply from piece to piece; this may involve wood splits, wood cracking, wood filling, knots, spots, scratch marks, antiquing etc.

The product images shown on website we took from actual products, we try as close as possible between the images shown on website and the actual products. Our high-resolution imagery is of the highest quality so in almost all cases the imagery captures the exact coloring and design of each item. There are rare cases though that due to lighting and other slight imperfections involved in professional photography that the coloring of the item may be slightly altered from what the buyers sees in the image. This may also be a result of brightness, coloring and contrast settings on the customer's computer monitor. We highly recommend you to contact us before you order anything.

Price Terms

The price terms offered are as FOB port of Surabaya Indonesia for a minimum of one full 20ft container. For order volumes of less than one full container, different price calculations will be applied.
Our price quotes are valid for two weeks, after two weeks the prices may changed without prior notice.
Import duties, taxes and other charges that may occur in the country of destination are not included in the price of each item offered. These charges are the buyer's responsibility.
The buyer bears the ocean freight from the loading port referred above to the port of discharge at the destination country;
Insurance 2.5% of declared value of goods is mandatory and borne by the buyer.

Order Processing

We send a price quote based on buyer’s inquiry. The price terms offered are as FOB port of Surabaya Indonesia for a minimum of one full 20ft container. For order volumes of less than one full container, different price calculations will be applied.
After the buyer approves the price quote, we send a Proforma Invoice for buyer's review and confirmation. The buyer may adjust the number of orders if necessary.
When the buyer confirms the order, a 50% deposit of total invoice is required to start production.
Before mass production begins, we make some samples to be approved by the buyer. The approval process can be done by sending actual samples by courier to the buyer. The buyer bears the costs of the samples and courier. Or it can be done by sending photos of the samples in detail by email to the buyer. Mass production of ordered goods begins after obtaining approval and confirmation from the buyer.

Product Sample
The buyer agrees to bear the samples and courier costs, either samples for the purpose of testing the market or to obtain approval before starting mass production for ordered items.

Production Lead Times
Production lead times vary according to the number and type of items ordered, and greatly of time of the year when orders are placed. Production times usually take 45 to 70 days for most of the items. All goods are made to order. At the time of order we will send a Proforma Invoice and advise the specific delivery schedule. Our production and delivery time frame estimations start from the day of receiving of funds as a deposit. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused.

Payment Terms
Payment methods available through international bank transfer (T / T). We are happy to provide you with business references if requested.
The buyer agrees to arrange all payments of items ordered, agency services fees and freight cost. The buyer bears the cost of wire transfer and incoming transfer fees of the recipient bank in Indonesia.

Payment for goods:
A 50% deposit of total invoice is required to start production, balance payment upon completion of the goods where the goods have passed quality control (QC) and ready to be picked up at suppliers. We send pictures of finished goods as a proof to give buyer's peace of mind. The goods shall remain the property of the suppliers until payment in full settled by the buyer.
Payment for agency services fees:
Our service fee is a percentage based on your total invoice and shall be paid in full at the time of remaining payment of goods is made.
Payment for freight (if requested by the buyer):
If the buyer requests us to arrange freight from loading port in Indonesia to the port of the destination country, the buyer shall settle the freight cost immediately after receiving copies of shipping documents from us.
Shipping insurance:
The buyer is obliged for shipping insurance of 2.5% of the value of declared goods.
The original shipping documents:
As soon as the buyer settles all the above payments, we courier to buyer the original shipping documents such as copies of BL, COO, Fumigation Certificate, Commercial Invoice, Packing List, etc

Cancellation
No cancellations are accepted once order has been confirmed, and all the deposits have been paid by the buyer will be utilized to defray costs associated with buyer’s order.

Collection & Packing
We start collecting goods from all suppliers for packing after the remaining payment is received. The packing process takes up to two weeks, depending on the quantity of your order. We can also provide special packaging with additional accessories needed based on request.

Shipping
We offer you very competitive shipping rates as we have established strong business relationships with major freight forwarders or shipping lines. We can arrange all your shipping requirements from full container load (FCL) to less than container load (LCL). We provide all necessary shipping documents for export clearance and coordinates with shipping lines to arrange the shipment of your goods to your destination. After your shipment leaves Bali, we will coordinate with your customs broker to ensure the shipment runs smoothly without any problems. They will contact you when your goods arrive and provide details of import duties and taxes of imported goods. We can also appoint a reliable customs broker for you if you don't have one. We will send to you by courier all original shipping documents required for customs clearance (Commercial invoice, COO, BL, Fumigation certificate, etc) within two weeks after the shipment leaves the port of Surabaya Indonesia and we continue monitoring the shipment until you receive the goods in your hands.
PLEASE NOTE: all shipments are made by sea unless otherwise requested, and you are obliged for shipping insurance of 2.5% of the value of declared goods.

Claims of Defective Goods
The buyer aware and agrees that most of the products are handmade, which may vary slightly from one part to another. Small differences can occur in patterns, decorations, shapes, and colors. That is the beauty and uniqueness of handmade products. For example, such as furniture or handicrafts made of natural wood and wood veneers, accordingly appearances may vary. Some woods, particularly teak and suar wood, can mellow in colors with age and exposure to sunlight. Handmade furniture and handicrafts where varying degrees of distressing may apply from piece to piece; this may involve wood splits, wood cracking, wood filling, knots, spots, scratch marks, antiquing etc. We will use our best reasonable efforts to negotiate and resolve any and all disputes and claims that arise with the supplier on behalf of the buyer. In the event of damaged goods:

The buyer shall notify us of damaged goods no later than 5 (five) working days from receipt of the shipment.
The buyer shall send evidence of damaged goods no later than 14 days after receipt of shipment. The evidence needed in the form of: (a) clear photos showing all goods while in a container before being unloaded, (b) clear photos of the packaging to indicate packaging conditions, and (c) clear photos of damaged goods, one single damaged requires at least one photo proof.
We will immediately investigate all parties involved. If it turns out that the damage is caused by the supplier, we will coordinate with the supplier for replacement where the replacement of goods can only be made on the next order.
While damage or loss of goods that occurs during transit will be covered by the insurance.
If damage is caused by poor packing standards imposed by the buyer for the purpose of reducing costs or other reasons, then the claims cannot be accepted.
The buyer will be deemed to have received the goods unconditionally if no claim is made within 14 days of receipt of the shipment.

Our Service Fees

Our service fees based on the percentage of your total invoice of goods and packaging. And daily sourcing & buying trips (if required).

Useful Links: